Refund policy

INNERDIVA – Returns & Exchanges Policy

Returns & Exchanges

We want you to love your INNERDIVA purchase. Please read the following policy before placing your order.

1. Regular Online Orders – 14-Day Return & Exchange

For regular-priced online purchases, you may request a return or exchange within 14 days of receiving your order.

To be eligible for a return or exchange:

The item must be unworn and in original condition.

All original tags must remain attached.

The item must not have been washed, altered, damaged or show any signs of wear.

Items that do not meet these conditions may not be accepted.

For change-of-mind returns or exchanges, return shipping costs are the customer's responsibility.

Refunds will be processed to the original payment method after the returned item has been received and inspected.

2. LIVE Sale & LIVE Special Prices

Items purchased during our TikTok LIVE, Facebook LIVE or other LIVE events at special LIVE-only prices are final sale for change of mind.

LIVE sale purchases are not eligible for a refund due to change of mind, sizing, colour preference or simply deciding that the item is no longer wanted.

However, if you would like to change your LIVE purchase to another available style or size, we are happy to offer an exchange within 14 days of receiving your order, subject to availability.

For LIVE exchanges:

The item must be unworn and in original condition.

All original tags must remain attached.

The customer is responsible for the return shipping cost.

Any additional shipping cost for sending the replacement item is also the customer's responsibility.

Exchanges are subject to stock availability.

If the replacement item has a higher price, the price difference must be paid.

If the replacement item has a lower price, the difference will not be refunded for LIVE special-price purchases.

This policy does not affect your rights under Australian Consumer Law.

3. Faulty or Incorrect Items

If your order arrives with a manufacturing fault, is damaged during delivery, or you receive the wrong item, please contact us within 48 hours of receiving your order with photos and your order number.

We will assess the issue and, where applicable, arrange a replacement or refund in accordance with Australian Consumer Law.

4. How to Request a Return or Exchange

Please email:

innerdiva.au@gmail.com

with:

Your order number

Your name

Reason for the return or exchange

Photos, if the item is faulty or incorrect

We will provide the return instructions and return address.

Please do not send items back without contacting us first.