Shipping policy
Shipping Policy
Shipping
We ship orders across Australia and internationally.
🇦🇺 Australia – Standard Shipping
We offer FREE Standard Shipping Australia-wide on all orders.
Orders are usually dispatched within 1–2 business days.
Standard delivery is generally:
2–8 business days within Australia
Delivery times may vary depending on your location and Australia Post service conditions.
Once your order has been dispatched, you will receive a tracking number by email.
🚚 Australia – Express Shipping
Need your order sooner?
Express Shipping is available for AU$9.
Express orders are usually delivered within 1–4 business days, depending on your location.
Please note that delivery timeframes are estimates and may vary due to circumstances outside our control.
🌎 International Shipping
We offer international shipping to selected countries.
International shipping rates are calculated at checkout based on your destination and shipping method.
Typical delivery timeframes are:
New Zealand: approximately 5–10 business days
Asia: approximately 5–12 business days
USA & Canada: approximately 5–10 business days
UK & Europe: approximately 5–10 business days
Other destinations: approximately 7–15 business days
Delivery times are estimates only and may vary due to customs clearance, local delivery services, public holidays, weather or other circumstances beyond our control.
All international orders are sent with tracking where available.
🌍 International Customs, Duties & Taxes
Important: International shipping fees do not include any import duties, taxes, GST/VAT, customs fees or other charges that may be imposed by the destination country.
Any applicable customs duties, import taxes, GST/VAT and other charges are the responsibility of the customer.
These charges are determined by the destination country's customs authorities and may depend on the order value, product type and local regulations.
INNERDIVA is not responsible for any customs duties, taxes or fees charged by the destination country.
Customers are responsible for checking their local import regulations before placing an international order.
📦 Customs & Delivery
Customers are responsible for providing accurate delivery and contact information.
International orders may be held by customs for inspection or clearance. Any delay caused by customs is outside of INNERDIVA's control.
If a parcel is refused by the customer or returned due to unpaid customs duties, taxes or other import charges, any return shipping costs or additional charges may be deducted from the refund, where permitted by law.
📍 Tracking
Once your order has been dispatched, you will receive a tracking number via email.
Please allow some time for tracking information to become active after your parcel has been collected by the carrier.
⚠️ Delivery Times
All delivery timeframes shown on our website are estimates only and are not guaranteed.
For international orders, the estimated delivery time does not include customs clearance time.